Last Updated: 10th April 2025
Welcome to Hello Service Nepal Pvt Ltd ("Hello Service," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our multi-functional super app ("App"), which provides food delivery, e-commerce, grocery services, and other related services ("Services").
By accessing or using the App, you agree to comply with and be bound by these Terms. If you do not agree, please do not use the App.
By using the App, you confirm that you are at least 18 years old or are using the App under parental/guardian supervision. You also agree to comply with all applicable laws in Nepal.
You must create an account to access certain features.
You are responsible for maintaining the confidentiality of your account credentials.
You agree to provide accurate and updated information.
Hello Service reserves the right to suspend or terminate accounts that violate these Terms.
The App provides:
Food Delivery – Ordering from partner restaurants.
E-commerce – Purchasing products from registered sellers.
Grocery Services – Ordering groceries from partnered stores.
Other Services – As introduced by Hello Service from time to time.
You agree not to misuse the App for illegal or fraudulent activities.
You will not harass, abuse, or harm delivery personnel, vendors, or other users.
You will not attempt to bypass security measures or interfere with the App’s functionality.
Payments must be made through approved methods (e-wallets, cards, cash on delivery, etc.).
Refunds, if applicable, will be processed as per Hello Service’s refund policy.
Prices and delivery fees are subject to change without prior notice.
Food orders may be canceled before preparation begins.
E-commerce/grocery returns are subject to seller policies.
Hello Service reserves the right to cancel orders in case of unavailability or fraud.
Your data is collected and used as per our Privacy Policy, which is incorporated into these Terms.
The App, logo, and content are owned by Hello Service Nepal Pvt Ltd.
Unauthorized copying, distribution, or modification is prohibited.
Hello Service is not liable for:
Delays or failures due to unforeseen circumstances (e.g., weather, strikes).
Incorrect orders or product quality issues (responsibility lies with vendors).
Any third-party actions or damages.
We may suspend or terminate your access if you violate these Terms.
These Terms are governed by the laws of Nepal. Any disputes shall be resolved through arbitration in Kathmandu.
Hello Service may update these Terms at any time. Continued use of the App constitutes acceptance of changes.
For questions or concerns, contact:
Hello Service Nepal Pvt Ltd
Anamnagar, Kathmandu, Nepal
Email: helloservicenepal7@gmail.com
Phone: +977 9801979869
By using the App, you acknowledge that you have read, understood, and agreed to these Terms.
