Last Updated: 10th April 2025
Hello Service Nepal Pvt Ltd ("Hello Service," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our multi-functional super app ("App"), which includes food delivery, e-commerce, grocery services, and other related services ("Services").
By accessing or using the App, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the App.
We may collect the following information when you use our App:
Account Information: Name, email, phone number, address, date of birth, and profile picture.
Payment Information: Credit/debit card details, e-wallet information, and transaction history (processed securely via third-party payment gateways).
Order Details: Food, grocery, and e-commerce purchase history, delivery addresses, and preferences.
Location Data: To facilitate delivery services, we may collect your GPS or IP-based location (with your permission).
Device Information: Device type, operating system, unique device identifiers, and mobile network information.
Communication Data: Customer support inquiries, feedback, and chat interactions.
Log Data: IP address, browser type, pages visited, and timestamps.
Cookies & Tracking Technologies: We use cookies and similar technologies to enhance user experience, analyze trends, and personalize ads (you can manage preferences in settings).
We use your data for the following purposes:
To provide, maintain, and improve our Services.
To process orders, payments, and deliveries.
To personalize recommendations and promotions.
To communicate with you (order updates, offers, and customer support).
To detect and prevent fraud, security breaches, and illegal activities.
To comply with legal obligations and enforce our Terms & Conditions.
We may share your data with:
Vendors & Delivery Partners: To fulfill orders and deliveries.
Payment Processors: To complete transactions securely.
Service Providers: Analytics, marketing, and cloud storage providers.
Legal Authorities: If required by law or to protect our rights.
Business Transfers: In case of mergers, acquisitions, or asset sales.
We do not sell your personal information to third-party advertisers.
We implement industry-standard security measures, including:
Encryption for sensitive data (e.g., payment details).
Secure servers and access controls.
Regular security audits.
However, no method is 100% secure, and we cannot guarantee absolute security.
Depending on applicable laws, you may:
Access, Correct, or Delete your personal data via account settings.
Opt-Out of marketing communications.
Withdraw Consent for location tracking or cookies.
Request Data Portability (where applicable).
To exercise these rights, contact us at helloservicenepal7@gmail.com.
We retain your information only as long as necessary for:
Service delivery.
Legal compliance.
Dispute resolution.
Inactive accounts may be deleted after a reasonable period.
Our Services are not intended for users under 13. If we discover that a minor has provided personal data, we will delete it immediately.
The App may contain links to external websites. We are not responsible for their privacy practices.
We may update this Privacy Policy periodically. Continued use of the App constitutes acceptance of changes.
For privacy-related concerns, contact:
Hello Service Nepal Pvt Ltd
Anamnagar, Kathmandu, Nepal
Email: helloservicenepal7@gmail.com
Phone: +977 9801979869
