Refund and Cancellation Policy

Refund and Cancellation Policy
Effective Date: [Insert Date]

At Aventoz Digital, operated by Aventoz Pvt. Ltd., we are committed to providing high-quality streaming services and a seamless user experience. This Refund and Cancellation Policy explains our practices regarding subscription cancellations, refunds, and related procedures.

1. Subscription Plans

Aventoz Digital offers subscription-based access to streaming content. Subscription plans may vary by:

  • Duration (monthly, yearly, or other recurring billing cycles)

  • Pricing

  • Features and content access

By subscribing, you authorize Aventoz Pvt. Ltd. or its payment partners to charge your chosen payment method according to your selected plan.

2. Cancellation Policy

  • You may cancel your subscription at any time.

  • Cancellation will stop future billing but will not automatically result in a refund for charges already processed.

  • After cancellation, you will continue to have access to your subscribed content until the end of your current billing period.

  • To cancel your subscription, you may:

    • Use your account settings within the Aventoz Digital app or website.

    • Contact our support team at hello@aventoz.com.

3. Refund Policy

3.1 General Refund Policy

  • All subscription fees are non-refundable, except as required by applicable law.

  • We do not provide partial refunds for unused periods, downgraded plans, or mid-cycle cancellations.

3.2 Refunds for Exceptional Circumstances

At our sole discretion, we may consider issuing refunds in exceptional cases, including:

  • Technical issues that prevent access to the service despite multiple support attempts.

  • Accidental multiple charges.

  • Unauthorized charges caused by verified system errors or fraud.

To request a refund under these circumstances, please contact us at hello@aventoz.com with:

  • Your registered email address.

  • The date of the charge.

  • A detailed explanation of the issue.

All refund requests are evaluated individually and decisions made by Aventoz Pvt. Ltd. are final.

3.3 Third-Party Billing Platforms

If you subscribed through a third-party platform (such as Google Play Store, Apple App Store, or other payment providers), refund requests must be submitted directly to those platforms according to their respective refund policies. Aventoz Digital does not have the ability to process refunds for purchases made through third-party billing systems.

4. Modifications to Subscription and Pricing

  • We reserve the right to modify or discontinue subscription plans, pricing, and features at any time.

  • Any price changes will be communicated to you in advance, and continued use of the Service after such notice constitutes acceptance of the new pricing.

5. Contact Information

For any questions or refund-related inquiries, please contact:

📧 Email: hello@aventoz.com

Our support team is committed to assisting you and will respond to all inquiries within 24 to 48 hours (Monday through Friday).

Thank you for choosing Aventoz Digital. We appreciate your trust and are dedicated to providing a reliable, enjoyable streaming experience.

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